IT Operations & Vendor Manager

IT Operations & Vendor Manager

A growing Northeast organisation is seeking an experienced IT Operations & Vendor Manager to bring structure, accountability, and operational clarity to its technology estate.

Reporting directly to the CTO, this is a newly created role offering genuine ownership across IT operations and third-party supplier management within a scaling environment.

The Role
You will take responsibility for the day-to-day governance of IT operations, ensuring vendors perform, systems remain stable, and operational improvement initiatives are delivered effectively.
Key focus areas include:

• Managing key IT suppliers across infrastructure, cloud, telecoms, and end-user support
• Driving SLA adherence and structured supplier review processes
• Leading small to medium-sized operational IT projects (system upgrades, migrations, process improvements)
• Improving documentation, reporting, and operational visibility
• Supporting compliance and security initiatives in partnership with the CTO
• Acting as the operational bridge between technology providers and internal stakeholders

This role is hands-on and delivery-focused, ideal for someone who enjoys building structure and improving how IT services are managed in a growing organisation.

About You
You will likely have:

• 5+ years’ experience in IT operations, infrastructure, or service delivery within an SME environment
• Experience managing third-party IT vendors and holding them accountable to service standards
• Delivered operational IT projects end-to-end
• Broad working knowledge of infrastructure, cloud environments, networks, and end-user computing
• Strong stakeholder communication skills
• A pragmatic, organised and ownership-driven mindset
• Certifications such as ITIL or PRINCE2 are beneficial but not essential.

What You’ll Gain

• Direct reporting line to CTO
• High visibility across the organisation
• Real operational ownership
• Influence in a growing, evolving business
• 22 days holiday + Christmas shutdown
• 5% pension
• Flexible working arrangements

This opportunity suits a commercially aware IT Operations professional who wants greater ownership and impact, without moving into enterprise-level bureaucracy.

Equal Opportunity Statement:
SPG Resourcing is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce we hire. We offer reasonable accommodation at every stage of the application and interview process.