Enabling Technology and Transformation Delivery for a Leading UK Insurer

The Challenge

A leading UK insurer was managing an ambitious portfolio of technology modernisation and business transformation initiatives across multiple locations. With between 10 and 20 active resource requirements at any given time, specialist skill shortages and lengthy recruitment cycles were creating persistent capability gaps — placing delivery timelines at risk and increasing pressure on already-stretched internal teams.

• Industry: Insurance 
• Location: Global
• Company Size: 5,000 Employees
• Roles Recruited: Technology & Change 

Key challenges included:

• Ongoing capability gaps across technology and transformation functions
• Limited access to specialist talent, particularly in regional locations such as York
• Permanent hiring cycles regularly exceeding three months
• High volumes of unsuitable applications creating inefficiencies for hiring managers
• Resource requirements remaining unresolved for extended periods, stalling programme delivery

Our Approach

SPG Resourcing was engaged as a long-term capability partner, rather than a transactional supplier. Over a three-year engagement, SPG embedded itself within the client’s hiring process — providing both permanent and contract technology and transformation professionals while offering ongoing market intelligence, salary benchmarking, and workforce planning advisory support.

What we did:

• Delivered specialist permanent and contract technology and transformation resources across UK Retail, Group, and London Market divisions
• Established a single point of contact to ensure consistency, accountability, and strong stakeholder relationships
• Conducted regular onsite meetings with key stakeholders to stay aligned to evolving programme priorities
• Utilised certified consultants capable of conducting technical qualification and assessment not just CV screening
• Provided ongoing market intelligence and salary benchmarking to support workforce planning decisions
•  Leveraged specialist networks built around technical depth and cultural alignment to reduce time-to-hire

 

The Results

Over three years, SPG helped the insurer build and sustain capability across its technology and transformation functions ensuring programmes remained adequately resourced and delivery objectives stayed on track.

31 Specialists Deployed

~1 Wk Contract Hire

~4 Wks Permanent Hire

 

Beyond the headline numbers, the partnership delivered a measurable reduction in hiring manager burden, improved consistency across teams, and a significant drop in contract resourcing costs. Every professional placed demonstrated strong technical alignment and cultural fit  contributing to sustained delivery across the organisation’s most critical programmes.

 

Client Feedback

“SPG comes back every time with two or three exceptional candidates — you’re often spoilt for choice, which massively speeds up the process and removes a huge pain point for hiring managers.” Principal Business Analyst

 

Additional feedback from the engagement:

• “Incredibly knowledgeable on the world of Business Analysis what the challenges are, what good looks like, and the qualities that make a great BA.”
• “Exactly as you’d hoped and what every recruiter should aspire to professional, expert, and genuinely invested in getting it right.”
• “I have zero worries ever recommending SPG or using their services.”

Ready to strengthen your transformation capability?

SPG Resourcing partners with organisations to address critical capability gaps across Change, Transformation, Data, and Technology. Whether you’re scaling a programme, delivering a strategic initiative, or closing a specialist skills gap — we help you secure the right people at the right time.

Contact us: hello@spgresourcing.com  |  spgresourcing.com